Feedback
Pila Care welcomes your feedback to help us understand your experience and to better meet the needs of families in the community.
Feedback and Complains
At Pila Care, we value your feedback. You can submit a complaint, give a compliment, or suggest an opportunity for improvement. we are committed to enabling positive outcomes for our clients and always listening to the experience and feedback from the community. Your feedback is important as it helps us to improve our services.
There are several ways you can provide feedback to us:
What happens once we receive your feedback?
We will acknowledge your feedback by either email or phone as soon as possible. A member of our Client Engagement team may contact you to gather additional information. We aim to complete a review of your feedback and respond within 5 working days. If you are still unhappy with the outcome, you may request the matter to be reviewed by a member of our Executive team.
If you’re still dissatisfied with the outcome and wish to lodge a complaint to NDIS
NDIS Contact Info: Telephone: 1800 035 544 or Complete online form
